Pre-payment, Cancellation and Amendment Policies


Year-round Policy

Your reservation is guaranteed by the credit card provided. This card will be charged 14 days prior to arrival for the accommodation costs only. The remaining balance and/or any incidentals are payable at the resort upon departure.

A credit card surcharge of 1.3% for Visa & Master Card and 3% for American Express & Diners Club applies.

No cancellation fees apply if the booking is cancelled or amended more than 31 days prior to arrival. Cancellations or amendments received 30 – 15 days prior to arrival incur a cancellation fee equivalent to 50% of the total accommodation package per room, based on original booked dates. Cancellations or amendments within 14 days of arrival incur 100% cancellation fees, including accommodation, transfers and pre-booked day tours.


High-season Policy 

16 December 2019 - 5 January 2020 & 18 December 2020 - 4 January 2021

Payment of 50% of the total accommodation package price is payable within 7 days of booking & will be charged to the credit card provided to guarantee your booking. Final payment of the total accommodation package price, flights and pre-booked day tours will be charged to the credit card provided 30 days prior to arrival. 
 
A credit card surcharge of 1.3% for Visa & Master Card and 3% for American Express & Diners Club applies.
 
No cancellation fees apply if the booking is cancelled or amended more than 61 days prior to arrival. Cancellations or amendments within 60 - 31 days of arrival incur a cancellation fee of 50% of the total accommodation package per room, based on original booked dates. Cancellations or amendments within 31 days of arrival will incur 100% cancellation fees, including accommodation, transfers and pre-booked day tours.