Additional Information you need to know for your stay

Travel Insurance - WE HIGHLY RECOMMEND TRAVEL INSURANCE

Our remote and unique locations make for the perfect holiday destination. It is important to note that travelling to paradise comes with risks that are out of our control, and yours. For this reason, we highly recommend that all of our guests purchase travel insurance prior to travelling. Please take the time to review your travel insurance policy to ensure that you are covered in the unlikely event that your travel plans are disrupted due to weather or acts of god.

Luggage
A luggage restriction of 25 kilograms applies (including hand luggage) and small and/or soft suitcases are preferred, due to the limited luggage space in our charter aircraft. Secure luggage storage is available complimentary at East Air.

What to bring
Make sure you bring swimwear as well as a hat and sunscreen. Hiking boots or suitable walking shoes are also recommended. We have everything you need to enjoy all of the activities on the island available during your stay.

What to wear
Lizard Island does not have a strict dress code but we would suggest relaxed, casual wear during the day and perhaps something a little more special for dinner. For ladies, relaxed evening wear and for men, collared shirts and long trousers and/or tailored shorts. It can get cool at night so please ensure you bring something to keep you warm.

Mobile Phone Reception & Internet Access
There is no mobile phone reception at Lizard Island Resort (phones are available in guest rooms for use at an additional charge). Complimentary wireless internet access is available in the Departure Lounge for guest use.

Credit Card surcharge
Please note if settling your account on departure by credit card, a 1.3% surcharge applies for Visa & MasterCard payments and a 3% surcharge applies for American Express & Diners Club payments.

Cancellation Policy - Year Round
31 days or more prior to arrival: no cancellation fees apply.

CANCELLATION FEE APPLIES
30 -15 days prior to arrival: 50% cancellation fee equivalent to accommodation (per room cancelled) applies, based on original booked dates.
14– 0 days prior to arrival: a 100% cancellation fee equivalent to full contracted rate per confirmed room per night, transfers and pre-booked day tours.
In addition to Lizard Island Terms & Conditions, third party operator terms and conditions may apply to a booking made by the Lizard Island Reservations and are available upon request.

Cancellation Policy - High Season: 16th December 2019 - 5th January 2020 & 18th December 2020 - 4th January 2021
61 days or more prior to arrival: no cancellation fees apply.

CANCELLATION FEE APPLIES
60 - 31 days prior to arrival: a 50% cancellation fee equivalent to full contracted rate per confirmed room per night, transfers and pre-booked day tours.
30 days prior to arrival: a 100% cancellation fee equivalent to full contracted rate per confirmed room per night, transfers and pre-booked day tours.